Contact Information

  TELEPHONE

Suppliers who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) should call the Competitive Bidding Implementation Contractor (CBIC) customer service center:

877-577-5331

Business hours: 9 a.m. to 5:30 p.m. prevailing Eastern Time, Monday through Friday 

You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.

   EMAIL

Suppliers may also email the CBIC customer service center. However, please do not include any protected health information. Our goal is to reply to inquiries within two business days. See below for claims or enrollment questions as the CBIC is not able to assist with those inquiries.

   ECHAT

Suppliers that need help with website navigation or general assistance may use the “CHAT NOW” function located at the bottom right of the website during CBIC customer service center hours between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.

   MAILING ADDRESS

Suppliers mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:

Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

   COMPETITIVE BIDDING LIAISONS

Competitive Bidding Liaisons are available to answer questions, resolve potential problems, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.

   CLAIMS QUESTIONS

Suppliers should call the Durable Medical Equipment Medicare Administrative Contractor for the area where the beneficiary permanently resides for assistance with claims questions:

• Jurisdiction A: 866-419-9458
• Jurisdiction B: 866-590-6727
• Jurisdiction C: 866-270-4909
• Jurisdiction D: 877-320-0390

   ENROLLMENT QUESTIONS

Contact the respective National Provider Enrollment Eastern Region DMEPOS contractor (NPEAST) or National Provider Enrollment Western Region DMEPOS contractor (NPWEST) based on their assigned U.S. states and territories for assistance with supplier enrollment:

NPEAST: 866-520-5193

Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, District of Columbia, Puerto Rico, and U.S. Virgin Islands

NPWEST: 866-238-9652

Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, American Samoa, Guam, and Northern Mariana Islands

   ENROLLMENT APPEAL AND REBUTTAL QUESTIONS

All provider enrollment appeals and rebuttals for DMEPOS suppliers are processed by Chags Health Information Technology LLC (C-HIT): 

• Phone: 800-245-9206
• Fax: 866-410-7404
• Email: PEARC@C-HIT.com
• Mailing Address: P.O. Box 45266, Jacksonville, FL 32232

   PRICING, DATA ANALYSIS, AND CODING (PDAC) ASSISTANCE 

Suppliers who need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes or the Durable Medical Equipment Coding System (DMECS) should contact the PDAC Medicare contractor.

PDAC: 877-735-1326

   FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

Palmetto GBA, LLC and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following email or mailing address:

FOIA@PalmettoGBA.com

Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

   SUBSCRIBE FOR UPDATES

Subscribe to receive the latest updates about the DMEPOS CBP.

   WEBSITE TECHNICAL ASSISTANCE

Email your issue to the Webmaster for help with technical problems encountered when using this website.