Site Help

Welcome to our Site Help page. If you do not find the answer to your most frequently asked technical questions, please contact our Webmaster.

What does the message that the system is currently down for maintenance mean?

This website is down for scheduled system maintenance one Sunday each month during the hours of 5 p.m. to 10 p.m. prevailing Eastern Time. We apologize for any inconvenience and ask that you please access the website at another time.

How can I view Adobe Acrobat PDF documents on this site?

This site requires that you have Adobe Acrobat Reader in order to view PDF documents. This software allows us to show you information on screen exactly how it appears in hard copy.

If you do not have Adobe Acrobat Reader, you can download it free from Adobe.

Before you upgrade Adobe Reader, please note this important tip! Adobe recommends that you remove older versions of the Adobe Reader before installing a new one. Please follow your computer manufacturer's instructions for uninstalling software.  You can also get help from Adobe technical support.

How can I view Microsoft Excel XLS documents on this site?

This site also provides some documents in Microsoft Excel XLS to allow you to access them as a spreadsheet or workbook. If you do not have this software, you may need a Microsoft Excel viewer in order to view these documents.

If you do not have Microsoft Excel, you can download a free viewer.

Am I using a supported web browser?

We cannot guarantee the availability or quality of viewing on an unsupported browser.

This website relies on current web standards to deliver better performance and greater security. You may view this site with an unsupported browser, but for predictable, reliable performance, we recommend installing one of the supported browsers and using the minimum requirements below:

Operating System:

• Windows 10 (Latest security patches)
• Mac OS X 10.13.6  or above

Supported Internet Browsers:

• Microsoft Edge: Version 87.x and above
• Google Chrome Version 40.x and above
• Safari: Version 13.1.2 and above

Recommended Minimum Screen Resolution: 1280x720

Required:

• JavaScript enabled
• Compatibility view disabled
• Pop-block disabled
• Use of TLS 1.2 or higher security settings

Optional:

• Adobe Reader Version 2020 or above

If you have trouble upgrading, please contact your company's technical support group for assistance.