Suppliers who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) should call the Competitive Bidding Implementation Contractor (CBIC) customer service center:
Business hours: 9 a.m. to 5:30 p.m. prevailing Eastern Time, Monday through Friday
You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.
Suppliers may also email the CBIC customer service center. However, please do not include any protected health information. Our goal is to reply to inquiries within two business days. See below for claims or enrollment questions as the CBIC is not able to assist with those inquiries.
Suppliers that need help with website navigation or general assistance may use the “CHAT NOW” function located at the bottom right of the website during CBIC customer service center hours between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.
Suppliers mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:
Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
COMPETITIVE BIDDING LIAISONS
Competitive Bidding Liaisons are available to answer questions, resolve potential problems, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.
Suppliers should call the Durable Medical Equipment Medicare Administrative Contractor for the area where the beneficiary permanently resides for assistance with claims questions:
- Jurisdiction A: 866-419-9458
- Jurisdiction B: 866-590-6727
- Jurisdiction C: 866-270-4909
- Jurisdiction D: 877-320-0390
Contact the respective National Provider Enrollment Eastern Region DMEPOS contractor (NPEAST) or National Provider Enrollment Western Region DMEPOS contractor (NPWEST) based on their assigned U.S. states and territories for assistance with supplier enrollment:
Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, District of Columbia, Puerto Rico, and U.S. Virgin Islands
Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, American Samoa, Guam, and Northern Mariana Islands
ENROLLMENT APPEAL AND REBUTTAL QUESTIONS
All provider enrollment appeals and rebuttals for DMEPOS CBP suppliers will continue to be processed by calling, emailing, or mailing Palmetto GBA, LLC:
National Supplier Clearinghouse
PO Box 100142
Attn: Hearings and Appeals
Columbia, SC 29202-3142
FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Palmetto GBA, LLC and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following email or mailing address:
Palmetto GBA, LLC
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190
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