Referral agents who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) should call the Competitive Bidding Implementation Contractor (CBIC) customer service center:
Business hours: 9 a.m. to 5:30 p.m. prevailing Eastern Time, Monday through Friday
You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.
Referral agents may also email the CBIC customer service center. However, please do not include any protected health information. Our goal is to reply to inquiries within two business days.
Referral agents that need help with website navigation or general assistance may use the “CHAT NOW” function located at the bottom right of the website during CBIC customer service center hours between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.
Referral agents mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:
Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
COMPETITIVE BIDDING LIAISONS
Competitive Bidding Liaisons are available to answer questions, resolve potential problems, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.
FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Palmetto GBA, LLC and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following email or mailing address:
Palmetto GBA, LLC
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190
SUBSCRIBE FOR UPDATES
Subscribe to receive the latest updates about the DMEPOS CBP.
WEBSITE TECHNICAL ASSISTANCE
Email your issue to the Webmaster for help with technical problems encountered when using this website.
DME Competitive Bid Web Chat
CHAT IS CURRENTLY OFFLINE
Please complete the Contact Form and we will respond as soon as possible. Thank you.