Referral Agents

Blue telephone icon  TELEPHONE

Referral agents who have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) should call the Competitive Bidding Implementation Contractor (CBIC) customer service center:


Business hours: 9 a.m. to 5:30 p.m. prevailing Eastern Time, Monday through Friday 


You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.


Blue envelope icon   EMAIL

Referral agents may also email the CBIC customer service center. However, please do not include any protected health information. Our goal is to reply to inquiries within two business days. 


Blue icon of two speech bubbles overlapping   ECHAT

Referral agents that need help with website navigation or general assistance may use the “CHAT NOW” function located at the bottom right of the website during CBIC customer service center hours between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday.


Blue location symbol icon   MAILING ADDRESS

Referral agents mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:

Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499


Blue icon of one large human figure and two smaller versions behind and on either side   COMPETITIVE BIDDING LIAISONS

Competitive Bidding Liaisons are available to answer questions, resolve potential problems, provide technical support on the competitive bidding process, and attend or provide educational materials for workshops and meetings.



Referral agents who need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes should contact the PDAC Medicare contractor.

PDAC: 877-735-1326


Blue house structure with four columns   FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

Palmetto GBA, LLC and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following email or mailing address:

Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190


Blue icon with checkmark inside of a square   SUBSCRIBE FOR UPDATES

Subscribe to receive the latest updates about the DMEPOS CBP.


Blue icon of a wrench and screwdriver crossing in an "X" shape   WEBSITE TECHNICAL ASSISTANCE

Email your issue to the Webmaster for help with technical problems encountered when using this website.

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Updated: 10/09/2023