Referral Agents
TELEPHONE
Referral agents who have questions about the DMEPOS CBP may also call the CBIC interactive voice response (IVR) system:
877-577-5331
The IVR system is available 24 hours a day, seven days a week.
You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.
MAILING ADDRESS
Referral agents mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:
Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
PRICING, DATA ANALYSIS, AND CODING (PDAC) ASSISTANCE
Referral agents who need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes should contact the PDAC Medicare contractor.
PDAC: 877-735-1326
FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Please send FOIA requests to the following email or mailing address:
Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
PO Box 100190
Columbia, SC 29202-3190
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WEBSITE TECHNICAL ASSISTANCE
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DMEPOS CBP Web Chat
Updated: 01/30/2025