Registration FAQs

I already have a CMS Enterprise Portal user ID and password. Do I still have to register?

If you have an active Centers for Medicare & Medicaid Services (CMS) Enterprise Portal user ID and password (to access applications such as DBidS, Connexion, SPOT-FCSO, PS&R, Novitasphere, or HPG/HETS), you do not need to apply for a new CMS Enterprise Portal user ID and password, but you should go to the CMS Enterprise Portal and confirm it is still active. It is also important to ensure the email address associated with your CMS Enterprise Portal account is correct and remains active throughout bidding and bid evaluation since critical information will be communicated to you using this email address.

However, you must also request access to the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, and Connexion, the program’s secure portal. To request access to DBidS and Connexion:

  1. From the Competitive Bidding Implementation Contractor (CBIC) website, click Phases in the top navigation bar.
  2. Click Registration.
  3. Click Visit Enterprise Portal.
  4. Enter your CMS Enterprise Portal user ID and password and click Login.
  5. Click the Request/Add Apps button on the My Portal page.
  6. Locate the specific application (DBidS or Connexion) in the Access Catalog and click the Request Access button.
  7. Select the group "I want to register as an Authorized Official, Backup Authorized Official, or End User..."
  8. Select your new role (authorized official (AO), backup authorized official (BAO), or end user (EU)) and click Next.
  9. Complete the Identity Verification by agreeing to the Terms and Conditions, entering your information, and answering a series of questions. 
    Note: A user is only prompted to complete identity verification one time. If you have already requested a role, you will not be prompted again. However, if you are a new user, you will be requested to complete identity verification.
  10. Review instructions regarding multi-factor authentication (MFA) and select one of the choices provided: Add MFA, Skip MFA, or Cancel.
  11. Complete the required fields on the Request New Application Access page by entering the same Provider Transaction Access Number (PTAN) you provided when you registered to request access for DBidS and Connexion.* Enter the reason for your request in the Reason for Request field (e.g., "Associate with a PTAN" or "Enter bid data"), then click Next.
  12. The Request New Application Access Review page will display. If the information shown is correct, click Submit.
  13. The Request New Application Access Acknowledgement page will appear with your request tracking number. You will also receive a verification email. Your role will take up to five minutes to display on the View and Manage My Access page. 


* If you are an authorized official (AO), you must enter your organization’s information before submitting your request for access. If you are a backup authorized official (BAO) or end user (EU), search for the PTAN your AO used to register, and then select your organization from the Organization drop down box. 


 

I am attempting to register as a backup authorized official (BAO) or end user (EU) and received an error message when I entered my 10-digit Provider Transaction Access Number (PTAN) on the New User Registration screen. What does this mean?

You must enter the same 10-digit PTAN that was entered by the authorized official (AO) when he or she registered. Please contact your AO to verify which PTAN he or she used to register.

I forgot my password. How do I reset it?

Go to the CMS Enterprise Portal. In the middle of the page, under the Login button, click the Password link. Enter your user ID and click Next. Three challenge questions will appear for you to answer. You have three chances to answer all these questions correctly. If you try three times and do not succeed, your account will be locked. After you answer the three challenge questions, enter your new password in the New Password field. Re-enter the password in the Confirm Password field and click the Next button. 

If you made three unsuccessful attempts to log in, your account may have been locked. You may wait 60 minutes for your account to be automatically unlocked, or you may call the CBIC customer service center at 877-577-5331 to unlock your account.

I just created a CMS Enterprise Portal account, but I’m unable to log in.

Once you create a CMS Enterprise Portal account, please allow five minutes for your information to process. After five minutes, you should be able to log into the CMS Enterprise Portal. Even if you have received the verification email, you should still allow five minutes before attempting to log in.

I just requested access to DBidS, but the My Access page does not show that I have been granted access. What do I need to do?

If you are an authorized official (AO) or backup authorized official (BAO), the new role may not show immediately. Log out of the CMS Enterprise Portal and wait five minutes before logging in and viewing your access. 

If you are a BAO, the role will not display until it has been approved by the AO. 
If you are an end user (EU), the role will not display until it has been approved by the AO or a BAO. 

I received an error message when I completed the Registration Summary page. What does this mean?

Error Message Probable Cause Remedy
Our records indicate that you have already registered with EIDM. You may already have a CMS Enterprise Portal user ID. Call the CBIC customer service center at 877-577-5331.
The Social Security number you entered is already in use. Enter a valid Social Security number. You may already have a CMS Enterprise Portal user ID. Call the CBIC customer service center at 877-577-5331.
User ID already exists. Choose a different User ID. You may already have a CMS Enterprise Portal user ID. Type in a different user ID to create your account.
The particular user ID has already been chosen for another user account.

 

I went to the My Access page in the CMS Enterprise Portal to add a role, but I got a message about my browser’s compatibility, and nothing happens when I make a selection. I seem to be stuck. What can I do?

If you receive a message about browser compatibility in the My Access area, you should press the F12 key on your keyboard. A panel will appear and display your Browser Mode and Document Mode. Click on Browser Mode and select the applicable browser, such as Internet Explorer 11. Click on Document Mode and select Standards (Page Default). Your browser will refresh and you will be able continue. The CMS Enterprise Portal supports the following browsers with JavaScript enabled:

     - Internet Explorer 11 (native browser mode)
     - Firefox
     - Google Chrome
     - Safari

What do I need to put in the Justification for Action box?

Enter a brief explanation for why you are registering; for instance, "Will input bid data" or "Will approve and certify organization’s bid."

Why am I unable to register as a backup authorized official (BAO) or as an end user (EU)?

Your organization’s authorized official (AO) must first register in the CMS Enterprise Portal. Registering additional users, such as BAOs or EUs, cannot be completed until the AO has successfully registered in the CMS Enterprise Portal. Once registered, the AO must then approve the registration of additional users. 

Why am I unable to register as an authorized official (AO)?

Registration as an AO may fail because:

You are not listed as an AO in your organization’s enrollment file in the Provider Enrollment, Chain, and Ownership System (PECOS) for the Provider Transaction Access Number (PTAN) you entered in the CMS Enterprise Portal. You may be listed as a delegated official; however, a delegated official cannot register as an AO for competitive bidding purposes. Instead, a delegated official may register as an end user (EU) in the CMS Enterprise Portal. EUs can help create their organization’s bid, enter bid information, and upload documents in Connexion but cannot approve the registrations of others in the organization, approve Form A, or certify Form B. If you are an AO for a PTAN in PECOS and you want to register as an AO, make sure that you enter that specific PTAN when registering.

Your information does not match National Supplier Clearinghouse (NSC) files and/or Social Security Administration (SSA) files. You should review your enrollment file in PECOS or contact the NSC to verify the PTAN, last name, date of birth, and Social Security number listed in the file. You may also wish to verify that the spelling of your name in PECOS matches what is on your Social Security card or your most recent Social Security statement. You should register with your legal name. If you need to update information in your enrollment file, you may do so by logging into PECOS and making the necessary updates or by submitting an updated CMS-855S enrollment application to the NSC. Either way, the NSC must update this information in PECOS before you attempt to register again. Keep in mind that the NSC has up to 45 days to update your file once they receive your revised CMS-855S application.

For more information about submitting changes to the NSC, visit the NSC website or call 1-866-238-9652.

Date of birth formatting – Review the date of birth you entered in the CMS Enterprise Portal for formatting problems. Make sure you are using an eight-digit date of birth with slashes (e.g., 11/11/1965). The month and day must both be two digits. If the month or day is a single digit (Ex: 1/1/1965), add a leading zero (Ex. 01/01/1965). Also, ensure no extra spaces or slashes are in the formatting. Once the formatting is corrected, you may try to register again immediately.

Another individual has registered as the AO – Only one AO can be registered in the CMS Enterprise Portal for each organization. If another individual in your organization has already registered as an AO, you may still be able to register as a BAO or EU.

You are registered in another CMS Enterprise Portal application – If you are already registered in another CMS Enterprise Portal application, you must request the DMEPOS Bidding System (DBidS) and/or Connexion application(s) to your existing profile. Please review the instructions in the Registration Reference Guide for DBidS and Connexion.

Are bidders required to register a backup authorized official (BAO)?

A BAO is not required; however, we encourage bidders to register at least one BAO in the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal to assist with the bidding process. A BAO has the same capabilities as the authorized official (AO) in the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, and Connexion, the DMEPOS Competitive Bidding Program’s secure portal. It’s important to note that a BAO must be listed as an AO on your CMS-855S Medicare enrollment application and reflected in the Provider Enrollment, Chain, and Ownership System (PECOS).

Can a delegated official on my Centers for Medicare & Medicaid Services (CMS) enrollment application register as a backup authorized official (BAO)?

No, only an individual identified as an authorized official (AO) on your company’s CMS-855S enrollment application and reflected in the Provider Enrollment, Chain, and Ownership System (PECOS) can register as an AO or BAO.

Can I be an end user (EU) for multiple organizations?

Yes, but you can only be an EU for multiple organizations if the authorized official (AO) is the same for all the applicable organizations. The AO will need to approve any EU’s access requests for the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, and Connexion, the DMEPOS Competitive Bidding Program’s secure portal.

Can I request to add access to Connexion, the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program's secure portal before receiving a bidder number?

Yes, a bidder number is not required to request to add access to Connexion. However, you should have a bidder number prior to uploading the required documents in Connexion. You will receive your bidder number after you complete the Business Organization Information section of Form A in the DMEPOS Bidding System, DBidS.

How do I select a new authorized official (AO) if our current AO has left the company?

Any person listed as an AO on your CMS-855S enrollment application and reflected in the Provider Enrollment, Chain, and Ownership System (PECOS) can serve as an AO or backup authorized official (BAO) for bidding purposes. If a BAO is registered in the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal for your company, the BAO can be promoted to the AO role. Please see How to Update Information in the CMS Enterprise Portal for guidance.

However, if no one is registered in the CMS Enterprise Portal as a BAO, you may add another individual who is listed as an AO on your enrollment application and in PECOS as an AO for bidding purposes. If you have not already done so, please contact the National Supplier Clearinghouse (NSC) to update your enrollment application with your new AO information. 

I have several Provider Transaction Access Numbers (PTANs) located in one competitive bidding area. Do I need to register each PTAN in the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal?

Generally, you should register in the CMS Enterprise Portal using one PTAN and can add other PTANs on your bid in the DMEPOS Bidding System, DBidS. Please refer to the Registration information for additional guidance.

I own two companies that are located in different states, and each has its own National Provider Identifier (NPI) and Provider Transaction Access Number (PTAN). Do I need to register twice and submit two separate bids for each company?

If your companies are bidding in the same competitive bidding area (CBA) for the same product category, you should register with one PTAN; both companies must bid together as they are commonly owned and cannot compete against each other. However, if your companies are not competing against each other in the same product category and CBA combination, you have the option to register a PTAN for each company and submit separate bids. If you choose to do this, you must upload separate financial documents for each company as well as separate bid surety bonds for each CBA in which each company bids. For more information on commonly owned and/or commonly controlled entities, please see the Common Ownership and Common Control fact sheet and the Request for Bids (RFB) Instructions. Additional information on bid surety bonds can be found on the Bid Surety Bonds page. 

If I have an account for myCGS, do I need to register for another Centers for Medicare & Medicaid Services (CMS) account?

MyCGS is not hosted in the CMS Enterprise Portal, so you must create a CMS Enterprise Portal account and request to add access for the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS and Connexion, the DMEPOS Competitive Bidding Program’s secure portal. Guidance on how to register for a CMS Enterprise Portal account can be found in the CMS Enterprise Portal User Manual and how to request to add access to DBidS and Connexion in the Registration Reference Guide for DBidS and Connexion.

If I registered for the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, or Connexion, the DMEPOS Competitive Bidding Program's secure portal in a previous round, do I need to register again?

Yes, all users (authorized officials, backup authorized officials, and end users) must request to add access to Connexion and DBidS regardless of whether they previously had access. For more information on registering for a Centers for Medicare & Medicaid Services (CMS) Enterprise Portal account, please see the CMS Enterprise Portal User Manual and for requesting to add access to the applications, see the Registration Reference Guide for DBidS and Connexion.

What application do I select from the drop down menu in Step 1 of the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal?

You can select either DBidS or Connexion in Step 1 of the registration process. Once you receive your CMS Enterprise Portal user ID and password, you can log in again to request to add access to the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, and Connexion, the DMEPOS Competitive Bidding Program’s secure portal. For more information on registering, please see the CMS Enterprise Portal User Manual and the Registration Reference Guide for DBidS and Connexion.

eChat is available.

Updated: 07/09/2019