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Keep up with the latest information about the DMEPOS Competitive Bidding Program by taking advantage of the Internet's connectivity.
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TELEPHONE

Beneficiaries should call 1-800-MEDICARE (1-800-633-4227) for assistance with questions about the competitive bidding program or claims.

Suppliers or referral agents who have questions about the competitive bidding program should call the Competitive Bidding Implementation Contractor (CBIC) customer service center at 877-577-5331 between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday. 

The CBIC customer service center will be closed for the following holidays in 2019:

 

 Holiday  Date 
 New Year's Day  Tuesday, January 1, 2019
 Martin Luther King Jr. Day  Monday, January 21, 2019
 Memorial Day  Monday, May 27, 2019
 Independence Day  Thursday, July 4, 2019
 Labor Day  Monday, September 2, 2019
 Thanksgiving  Thursday-Friday, November 28-29, 2019
 Christmas  Tuesday-Wednesday, December 24-25, 2019

 

            
EMAIL
Suppliers or referral agents may also
email the CBIC customer service center. However, please do not include any protected health information (PHI). Our goal is to reply to inquiries within two business days. Please note that we are not able to assist with claims or enrollment questions (see contact information below for the DME MACs and the National Supplier Clearinghouse (NSC)).

eCHAT
Suppliers or referral agents needing website navigation or general question assistance may use eChat. eChat is located at the bottom right-hand side of the website when available.

ADDRESS
Mail correspondence to:

Palmetto GBA
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

CLAIMS QUESTIONS
Suppliers should call the DME MAC for the area where the beneficiary permanently resides for assistance with claims questions.

Medicare DME MAC Contractors

Jurisdiction A - 866-419-9458
Jurisdiction B - 866-590-6727
Jurisdiction C - 866-270-4909
Jurisdiction D - 877-320-0390

ENROLLMENT QUESTIONS
Contact the
National Supplier Clearinghouse (NSC) at 866-238-9652 for assistance with supplier enrollment.

SUBSCRIBE FOR UPDATES
Subscribe to receive the latest updates about the competitive bidding program.

WEBSITE TECHNICAL ASSISTANCE
Email your issue to the
Webmaster for help with technical problems encountered when using this website.

FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Palmetto GBA and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following mailing or email address:

Palmetto GBA
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

Email: foia@palmettogba.com



last updated on 09/19/2019

 

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