HCPCS Code Selector
Link to Round 2021 home

Stay Connected
Keep up with the latest information about the DMEPOS Competitive Bidding Program by taking advantage of the Internet's connectivity.
Subscribe
Contact
permaLink
Bookmark E-mail PDF Print
Contact

TELEPHONE

Beneficiaries should call 1-800-MEDICARE (1-800-633-4227) for assistance with questions about the competitive bidding program or claims.

Suppliers or referral agents who have questions about the competitive bidding program should call the Competitive Bidding Implementation Contractor (CBIC) customer service center at 877-577-5331 between 9 a.m. and 5:30 p.m. prevailing Eastern Time, Monday through Friday. 

The CBIC customer service center will be closed for the following holidays:

 January
 New Year's Day
 Martin Luther King Jr. Day
 May  
 Memorial Day
 July  
 Independence Day
 September
 Labor Day
 November
 Thanksgiving
 Day after Thanksgiving
 December
 Christmas Eve
 Christmas

Note: If the holiday falls on a Saturday, the holiday is observed on the Friday before the holiday. If the holiday falls on a Sunday, the holiday is observed on the following Monday.

EMAIL
Suppliers or referral agents may also
email the CBIC customer service center. However, please do not include any protected health information (PHI). Our goal is to reply to inquiries within two business days. Please note that we are not able to assist with claims or enrollment questions (see contact information below for the DME MACs and the National Supplier Clearinghouse (NSC)).

eCHAT
Suppliers or referral agents needing website navigation or general question assistance may use eChat. eChat is located at the bottom right-hand side of the website when available.

ADDRESS
Mail correspondence to:

Palmetto GBA
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

CLAIMS QUESTIONS
Suppliers should call the DME MAC for the area where the beneficiary permanently resides for assistance with claims questions.

Medicare DME MAC Contractors

Jurisdiction A - 866-419-9458
Jurisdiction B - 866-590-6727
Jurisdiction C - 866-270-4909
Jurisdiction D - 877-320-0390

ENROLLMENT QUESTIONS
Contact the
National Supplier Clearinghouse (NSC) at 866-238-9652 for assistance with supplier enrollment.

SUBSCRIBE FOR UPDATES
Subscribe to receive the latest updates about the competitive bidding program.

WEBSITE TECHNICAL ASSISTANCE
Email your issue to the
Webmaster for help with technical problems encountered when using this website.

FREEDOM OF INFORMATION ACT (FOIA) REQUESTS
Palmetto GBA and the CBIC cannot accept or respond to FOIA requests over the Internet. Please send FOIA requests to the following mailing or email address:

Palmetto GBA
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

Email: foia@palmettogba.com



last updated on 12/17/2019

 

ver 2.0
Click to Chat Now