We welcome your inquiries and comments.
Telephone
For suppliers who have questions about the Competitive Bidding Program, please call toll-free 877-577-5331 between 9 am and 5:30 pm prevailing Eastern Time, Monday through Friday.
For beneficiaries who have questions about the Competitive Bidding Program, please call 1-800-MEDICARE (1-800-633-4227).
E-mail
E-mail Competitive Bidding Program Customer Service. Please do not include any Protected Health Information. We will make every effort to reply to your inquiry within two business days. It is important to note that we are not able to assist you with claims, enrollment or NPI specific questions. Therefore, please contact the DME MAC for your claims questions (contact information below) or the National Supplier Clearinghouse (NSC) at 866-238-9652 for your enrollment questions.
Address
Please mail your correspondence to:
Certified Mail Address:
Palmetto GBA
Competitive Bidding Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499
Claims Questions: If you have a question about a specific claim, please call the applicable phone number below for assistance.
People with Medicare: 1-800-MEDICARE (1-800-633-4227)
Suppliers: DME MAC for the area where the beneficiary permanently resides:
Register for Updates
If you would like to receive updates and the latest information on events, news and products on the Competitive Bidding Program, register for our listserv.
Web Site Technical Assistance
For help with technical problems using your computer on this Web site,
e-mail your issue to the Webmaster.
Freedom of Information Act Requests
Send FOIA requests to the following address:
FOIA Coordinator
Palmetto GBA
P.O. Box 100190
Mail Code AG-320
Columbia, SC
29202-3190
Telephone: (803) 763-8129
Fax: (803) 382-2439
Note: At this time, Palmetto GBA cannot accept or respond to FOIA requests over the Internet.